Hotel Receptionist
![hotel lobby](https://cdn.prod.website-files.com/63de7b6dc6567a766a3272a9/65098cdf8b748bac5cf800ea__OGS9588-HDR.webp)
About the Role
This is a full-time on-site role located in Dar es Salaam, Tanzania for a Hotel Receptionist at The Amariah Hotel & Apartments. As a Hotel Receptionist, you will be responsible for providing excellent customer service to guests. Your day-to-day tasks will include welcoming guests, managing reservations, assisting with check-ins and check-outs, answering phone calls, and providing information about hotel facilities and services.
Responsibilities
- Guest Check-in and Check-out: Greet guests upon arrival, verify their reservations, and process their check-in efficiently. Similarly, handle the check-out process, ensuring accurate billing and providing any necessary assistance.
- Reservation Management: Receive and manage reservations via phone, email, or online booking platforms. Ensure accuracy in booking details and assign rooms according to guest preferences and availability.
- Customer Service: Provide exceptional customer service by addressing guest inquiries, requests, and complaints promptly and courteously. Offer information about hotel amenities, local attractions, and dining options.
- Telephone and Email Communication: Answer incoming calls and respond to emails in a professional manner. Direct inquiries to the appropriate department or staff member and provide accurate information.
- Payment Processing: Handle cash, credit card transactions, and other forms of payment accurately. Process payments, issue receipts, and maintain proper cash handling procedures.
- Room Allocation and Maintenance: Coordinate with housekeeping to ensure that rooms are cleaned and prepared for incoming guests. Address any maintenance issues reported by guests and coordinate repairs as needed.
- Safety and Security: Monitor the lobby area and ensure the safety and security of guests and their belongings. Follow hotel protocols in case of emergencies, such as fire alarms or medical incidents.
- Administrative Tasks: Perform various administrative duties, including filing paperwork, updating guest records, and maintaining the front desk area clean and organized.
- Upselling and Promotion: Promote hotel services, amenities, and special packages to guests during check-in or throughout their stay. Encourage upgrades or additional services to enhance their experience.
- Multitasking and Time Management: Handle multiple tasks simultaneously while maintaining a calm and professional demeanor. Prioritize tasks effectively to ensure efficient operations during busy periods.
- Team Collaboration: Work collaboratively with other hotel staff members, including housekeeping, maintenance, and management, to ensure smooth operations and guest satisfaction.
- Follow Hotel Policies and Procedures: Adhere to hotel policies and procedures regarding guest interactions, confidentiality, and security measures. Stay updated on any changes or updates to hotel protocols.
Requirements
- 3+ years of experience as a receptionist or in a customer service role
- Hotel Management certificate/diploma
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Attention to detail and problem-solving skills
- Ability to work well under pressure and handle challenging situations with poise
- Proficiency in using hotel management software and computer systems
- Fluency in English and Swahili; other languages are an added advantage
- Availability to work flexible hours, including weekends and holidays
- Knowledge of local attractions and services in Dar es Salaam
- A friendly and professional demeanor
Apply Now
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